Shipping

Last Updated: [September 15, 2025]
Thank you for visiting mhmancywang.xyz! We are committed to providing you with a smooth shopping experience. This shipping policy provides detailed instructions on how we handle orders, package goods, and deliver them to you. Please read the following information carefully.
1. Order processing time
All orders will be processed and shipped within 1-2 working days after successful payment.
The working days are from Monday to Friday, excluding statutory holidays and weekends.
If you place an order on weekends or holidays, we will start processing it on the next business day.
For customized or pre-sale products, the processing time may be longer. Please refer to the time indicated on the product page.
2. Delivery Area
We are currently delivering to the following areas:
The entire mainland of China
[Optional: If supported, please fill in: Hong Kong, Macau, Taiwan]
[Optional: If international shipping is supported, countries can be listed, such as the United States, Canada, Australia, Singapore, etc.]
Please note that for international orders, there may be customs duties, taxes, or other import fees, which will be borne by the consignee. We cannot control these costs, nor can we pre calculate their amounts. Please contact the customs office in your country for more information.
Free shipping policy: Orders over ¥ 99 can enjoy free standard shipping services.
Note: The above delivery time is calculated from the moment the package leaves the warehouse and is an estimated time. Delivery may be delayed due to uncontrollable factors such as weather conditions, public holidays, customs clearance, etc.
3. Package tracking
Once your order is shipped, you will receive a shipping confirmation notification via email containing a tracking number (waybill number) and link. You can use this tracking number to check the real-time status of your package on the carrier’s official website.
4. Shipment confirmation and address change
Order Confirmation: After placing the order, you will receive an order confirmation email. Please carefully check the order details, including the product, quantity, and shipping address.
Modify/Cancel Order: If you need to modify or cancel an order, please be sure to contact us immediately through [your customer service email or contact information] before we ship it. Once the package has been shipped, we will not be able to change the order information or address.
5. Package loss or damage
Transportation damage: If the goods you receive are damaged during transportation, please take photos immediately to preserve evidence and contact our customer service within 24 hours. We will handle the return and exchange matters for you.
Package loss: If your package is lost during transportation, we will investigate with the carrier. Once the loss is confirmed, we will either resend or provide a refund based on the situation.
6. Contact us
If you have any questions about shipping and delivery, please feel free to contact us through the following methods:
Customer service email: 646842514@qq.com
Customer service hours: [Monday to Friday, 9:00am to 6:00pm]